FAQs

We're a family-owned Canadian company based in Toronto. Since 2001, we've made organic superfoods built to fit the routine you already have. Think greens, mushroom coffees, superfood lattes, fibre and pantry staples. Every product uses certified organic ingredients, is third-party tested and has no added fillers. Organic Traditions is a brand of Advantage Health Matters Inc.

Start with how you want your day to feel. Our shop filters sort products by when and how you'd use them, from your morning cup to your afternoon smoothie. 

Fiber Flow is our organic fiber blend in single-serve sticks. Tear one open, stir into water or a smoothie and you're done. Smooth, easy to mix and easy to toss in your bag. Each stick is a simple way to get more fiber in your day and helps support regularity.

Well, that depends on the product. For most mixes and blends we always recommend using a whisk for the smoothest drink. A small handheld frother or a regular whisk mixes the powder evenly with no clumps. For mushroom coffees and superfood lattes, choose your favorite liquid: water, dairy milk or your favorite plant-based milk all work. Water gives a lighter cup, and milk or plant-based milk makes it creamier, more like a café latte. For best results, add the powder to a little warm liquid first and whisk it, then top up with the rest. Hot or iced, it’s up to you. For all our other products check out our recipes or follow us on Instagram for inspiration.

You'll find us at grocery and natural health stores across Canada and the US, but you can also try our store locator at the top of this page.

We ship across Canada and the United States. We don’t currently ship internationally.

Yep! On orders of $50 or more. Orders under $50 have a flat rate shown at checkout.

Orders ship within 1–2 business days. Delivery usually takes 2–5 business days in Canada and 2-5 business days in the US. Remote areas and holiday periods can take a little longer.

You’ll get a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. You can also see order status anytime in your account.

We move quickly, but if you contact us within 2 hours of ordering we’ll do our best to update or cancel it. Once an order has shipped, it can’t be changed.

Absolutely. We stand behind everything we make so if you’re not happy with your purchase, contact us within 30 days of delivery and we’ll refund you. Just email info@organictraditions.com with your order number and a quick note about what didn’t work for you.

Email info@organictraditions.com within 30 days of delivery with your order number. Our team will reply within 72 hours with next steps. Once your refund is approved, it goes back to your original payment method.

Nope! Our Canadian orders dispatch from right here in Canada and our US orders dispatch from our location in the U.S.A. The price at checkout is the price you pay.

Try checking with neighbors and around your building first, then wait one business day. Some carriers scan packages early. If it still hasn't turned up, contact us with your order number and we'll help sort it out.

If for any reason you're not happy with your product, just contact us within 30 days of delivery and we'll issue a refund. This guarantee applies to purchases directly from organictraditions.com. For issues with products purchased elsewhere please contact the place of original purchase. While we know that most people will only contact us if something is really wrong, or unsatisfactory, we have to state that this guarantee only applies to returns that are in good faith. 

We do our very best to make sure you love every purchase, but if something isn't right, contact our Customer Service team at info@organictraditions.com or (800) 304-1497. Include your order number, phone number and email, and one of our team will get back to you as soon as possible to make it right.

We're sorry! If a product arrives damaged, defective, appears tampered with, or doesn't meet our standards, contact our Customer Service team with your order number, phone number and email. A photo of the item or packaging helps us resolve it faster, and we'll do our very best to rectify the situation.

Once approved, refunds go back to your original payment method within 5-10 business days, depending on your bank.

For in-store purchases, please return to the retailer you bought from and follow their policy. If you have a quality concern about any of our products, reach out to us directly.

Choose "Subscribe" on any eligible product, pick how often you want it delivered, and we'll ship it automatically. Subscribers save up to 20% on every order, plus get discounted shipping and access to swag and new drops.

You can choose every 30, 60, or 90 days and change the frequency anytime from your account.

Yep. Log in to your account to skip a delivery, pause, swap flavors, change quantities or update your address and payment details. Make changes at least 3 days before your next order date so they apply to that shipment.

You can cancel anytime from your account with no fees and no minimum number of orders. If you need help, contact us and we'll take care of it.

Yes, we'll email you 3 days before each upcoming order so you have time to make changes.

Yes. Our products are certified organic under USDA and are non-GMO. You'll see the certification logos on every package.

Every batch is tested by independent, accredited labs for heavy metals, microbes, pesticides and allergens before it's released for sale. Products that don't meet our limits don't ship ever.

We source each ingredient from organic growers in the regions where it grows best, such as matcha from Japan and turmeric from India. Our products are made in Canada, and we visit or audit suppliers regularly to check quality and growing practices.

Most of our products are vegan and gluten-free, with no added fillers or refined sugars. Each product page lists its dietary attributes and any allergen statements.

Please check with your healthcare provider before starting any new supplement while pregnant or breastfeeding. Some of our products contain caffeine or concentrated botanicals, so it's worth a quick conversation first.

Our superfood staples, like chia, and cacao, are whole foods the whole family can enjoy. For greens, fiber, mushroom and latte blends, please check the label and talk to your child's healthcare provider before use.

Some ingredients, such as fiber, turmeric and mushrooms, can affect how certain medications are absorbed or work. Talk to your doctor or pharmacist first.

Yes, many customers pair a morning mushroom coffee with daily greens or Fibre Flow. If you're combining caffeinated products, keep an eye on your total daily caffeine.

Nope, you can always check out as a guest. However, an account makes it easier to track orders, reorder favorites and manage your subscriptions.

Just click "Forgot password" on the login page and we'll email you a reset link. If it doesn't arrive within a few minutes, check your spam folder or contact us.

Sign up for our email list for exclusive sales, early access to new products and wellness inspiration.

We'd love to work with you. You can apply by emailing info@organictraditions.com with your store name, location and the products you're interested in, and our team will reply within 2-3 business days. You can also find us on PurityLife

We partner with creators and like-minded brands who share our values. Email info@organictraditions.com with a bit about you and your audience and we'll make sure it gets to the right team.

We'd love to hear from you. Email info@organictraditions.com or call (800) 304-1497. Our office hours are 9 a.m.–5 p.m. ET, Monday to Friday.

Advantage Health Matters Inc. (Organic Traditions) 5787 Steeles Ave W, North York, ON, Canada